Work Environment Hospitality Industry Hotel, motel, resort
Responsibilities Tasks Investigate complaints and claims Register clients in the arrival registry and assign them rooms Resolve complaints and claims Welcome group travelers upon arrival and departure Record room reservations, cancel or modify them Provide information about facilities and hotel services Provide general information about points of interest in the area Exchange foreign currencies Process client departures, calculate their bills and collect amounts due Reconcile cash and complete balance sheets, cash statements and supporting documents Maintain records of available rooms, reservations and rented rooms Follow emergency and safety procedures Office work (e.g., faxing, filing, photocopying) Answer the phone and transfer calls and messages Assist clients/guests with special needs Communicate with clients to convey requested wake-up calls Perform minor domestic and cleaning tasks Provide customer service
Experience and Specialization Property Management Systems (PMS or database) Spreadsheet Internet Opera
Additional Information Travel and transportation information Possesses transportation Conditions of Work and Physical Abilities Attention to detail Environment where activities take place at a fast pace Standing for long periods Work under pressure Personal Qualities Customer-focused attitude Sense of responsibility Effective interpersonal relations Excellent oral communication Excellent written communication Flexibility Judgment Organizational skills Reliable Teamwork Resourcefulness
Benefits Health Benefits Dental care plan Health care plan Vision care benefits Financial Benefits Registered Retirement Savings Plan (RRSP) Other Benefits Other benefits
